Terms of Service and Refund Policy for AXTENZO Online Store
This Terms of Service and Refund Policy ("Agreement") is entered into by and between AXTENZO, hereinafter referred to as "we," "us," or "our," and you, the user, hereinafter referred to as "you" or "your." This Agreement governs your use of the AXTENZO online store and any related services.
Policy
Terms of Service Definition
Terms of Service (ToS) are legal agreements between a service provider and a person who wants to use that service.
Refund Policy Definition
A refund policy is a legal agreement between a service provider and a customer that outlines the rules for getting refunds for purchased goods and services.
Terms of Service Actual
Acceptance of Terms
By using the AXTENZO online store, you agree to comply with and be bound by the terms and conditions of this Agreement. If you do not agree to these terms, please do not use our services.
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Online Store Access
You must be at least 18 years of age to use our online store. Access to our online store is provided on a temporary basis, and we reserve the right to withdraw or amend any service we provide without notice.
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Product Information
We make every effort to display and describe our products accurately. However, we do not warrant that product descriptions or other content are error-free. If you receive a product that does not match the description, you may be eligible for a refund (see Refund Policy below).
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Account Information
You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. If you believe there has been unauthorized access to your account, please notify us immediately.
Refund Policy Actual
Returns and Refunds
We want you to be completely satisfied with your purchase. If you are not satisfied with a product, you may request a refund within 15 days of purchase. To initiate a refund, please contact our customer support team at info@axtenzo.co.
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Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- The request is made within 15 days of purchase.
- The product is in its original condition.
- Proof of purchase is provided.
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Refund Process
Refunds will be issued to the original method of payment within 7-10 business days after the return is received and verified.
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Non-Refundable Items
Some items, such as digital downloads or services, are non-refundable.
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Changes to Refund Policy
We reserve the right to modify this refund policy at our discretion. Any changes will be posted on our website.
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Contact Us
If you have any questions or concerns about this Agreement, please contact us.